Escape Game Belfort | La Clé du Bastion | FAQ
Frequently Asked Questions
Still have questions ? This page is yours.
If you still cannot find what you are looking for, please do not hesitate to contact us at contact@lacledubastion.com
We would also punish the webmaster that has not been able to help you there.
CONTACT
What is your telephone number ?
Unfortunately, there is no network at Tower 27! That's why we don't have a phone number. To contact us, you can send us an email to contact@lacledubastion.com or on our Facebook and Instagram page.
I’d like a tailor-made time slot, for a room or a time that’s not listed in the schedule.
At La Clé du Bastion, we adapt to your wishes: tailor-made sessions, additional time slots, and room changes available upon request. Contact us here and experience a unique adventure!
How can I stay updated with your latest news or see my group photos?
Just follow us on our social media: Facebook and Instagram!
AIM OF THE GAME
What is the principle of the game ?
Your group is locked in a room of a historical monument (and in complete safety) you will have to solve the riddles of the rooms to get out in 1 hour! We'll make you work your brains, but also discover an unusual place: the Tower 27.
Come and face the challenges of Vauban, Bartholdi and 1916.
We are playing with the history of Belfort, but we assure you, you don't need ANY knowledge. All the elements to solve the riddles are present in the game room. But nothing prevents you from doing your research on the history of the city before your game to impress your partners!
Am I being filmed during my game ?
If your question is : Can I win an Oscar for my performance, unfortunately not... So we won't be seeing you on the big cinema screens! We only film you to follow your journey in the game and help you at the right moment!
And what does Safecrackers consist of ?
Your mission is to pull off the greatest heist among the treasures of the museums, all locked away in a series of chests. Like in an escape game, you’ll need logic, skill, intuition, observation, and teamwork. The group is divided into teams of 3–4 players, competing to open as many chests as possible in a 90-minute sprint. The entire activity takes about 2 hours, including briefing, debriefing, and the game itself.
For more information, click here!
What about treasure hunts ?
2 investigations are available to you: L’Enquête en Ville and Affaire Belle-Epoque. Become better than Sherlock Holmes and Doctor Watson to solve these investigations which take place in the city of Belfort.
PAYMENT METHODS
Do you accept credit cards ?
Oh no, sorry! Vauban designed such thick fortifications that no signal can get through!
We accept bank checks as well as cash. The nearest ATM to Tower 27 is a 2-minute walk away.
For younger participants, we also accept the national Pass Culture and the Check Culture provided by the City of Belfort.
I didn't pay online when I booked, is this normal?
Absolutely! Payment is made on the day!
COMPOSITION OF THE TEAM
Can we play in pairs?
There are just 2 of you and you’re ready to take on the challenge? Absolutely possible!
For the best experience, we recommend having completed at least 3 escape games beforehand.
We're thinking of you! For two people, you can also play our SafeCrackers challenge !
Can children play ?
We’ve thought of everything for kids aged 6 to 10! We take great pride in creating quality entertainment for all age groups. Children are welcome to join their family during the game, from as young as 0 years old.
We’re also happy to offer activities specifically designed for children.
What is the size of the teams ?
Between 2 and 6 players, we suggest you play in the Vauban's Office or 1916 room. Between 6 and 10 players, the Bartholdi's Workshop is ideal for you!
For more than 10 players, the Safecrakers activity will be perfect for you!
BOOKING AND CANCELLATION
Where can I make my reservation and what are your rates ?
Reservations can be made from our website, from the Book tab!
We offer discounted rates for our escape game rooms. They are automatically calculated when you fill in the booking form.
You can find all our rates here.
Can I cancel my game ?
You can cancel or reschedule your game with a minimum of 72 hours notice! To do so, contact us at contact@lacledubastion.com.
Attention, beyond that, the billing of the session is due, because the room is prepared and reserved for your attention.
What are the meeting places for your games ?
The meeting place is The Tower 27 in Belfort.
For Safe Crackers, the game takes place at the Batteries Basses Haxo of the Citadelle of Belfort, the place of meeting is at the Tank's Martin!
I am late, will my game be able to take place?
We ask that you arrive 15 minutes early to ensure that the game can run smoothly! It is essential that the game that follows you is on time, and our game guides retain the right to cancel your game if a late start compromises the next one.
In case of any delays, you can send us a message on our Facebook ou Instagram pages.
GIFT
I'm running out of ideas for a gift for my dad, Vauban help me!
Don't panic, I've thought of everything and not just for your dad! You can choose between several gift vouchers in the Gift Voucher tab! All you have to do is slip it under the tree or for any event!
EVENTS
I want to do a team building with my company, is it possible ?
Of coursen! We welcome you in the Tower 27 or the Haxo Low Batteries of the Citadel of Belfort. We can adapt the formula to your needs: breakfast, work room, Safe Crackers, escapes games possibility to deliver lunch and/or dinner.
Group outings, bachelorette parties, bachelor parties, birthdays...
We are happy to welcome you at La Clé du Bastion for your special events!
Please let us know in the comments of your reservation what event you want to celebrate ;-)
If you wish to hide elements in the room for the person, this is quite possible. Bring the gifts you wish to offer, your party guide will take care of the rest!